Warranty Terms and Conditions

Warranty Terms and Conditions for DJI :

What is covered ?

Air 2S - Mavic 3 Classic/Pro - Avata- Mini 3/Pro :

• Only Drone is covered under 1 Year Warranty.
• Any Battery and Remote Controller is not covered under Warranty. 

OM 6 :

• Limited 1-Year Warranty on Gimbal
• Limited 6-Month Warranty on Motors
• Limited 6-Month Warranty for Battery

Osmo Action 3 :

• Limited 1-Year Warranty on Camera
• Limited 6-Month Warranty on Battery 

DJI Mic:

• Limited 1-Year Warranty on Mic

Camera Gimbal:

• Limited 1-Year Warranty on Gimbal

This policy does not cover the following:

• Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.

• Accessories are not covered under warranty.

• Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals. 

• Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.

• Damage caused by a non-authorized service provider.

• Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger. 

• Damage caused by flights which did not follow instruction manual recommendations.

• Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.) 

• Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.). 

• Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).

• Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.

• Damage caused by a forced flight when components have aged or been damaged.

• Damage caused by reliability or compatibility issues when using unauthorized third-party parts.

WARRANTY PROCESS TIME :

• The repair process usually takes about 30 - 45 business days to repair your product after arriving at the Service Center.